Terms of service

Azeezia Organic World – Organic Food & Beverages
Last Updated: 18-04-2026

Welcome to Azeezia Organic World. By accessing our website or placing an order, you agree to the following terms and conditions. These are designed to ensure a transparent, secure, and reliable shopping experience.

🛒 1. General

  • By using our website, you confirm that you are at least 18 years old or accessing under supervision.
  • You agree to provide accurate and complete information when placing orders.
  • We reserve the right to update or modify these terms at any time.

💳 2. Payments

We offer secure and flexible payment options:

  • Online payments via trusted gateways (Visa, Mastercard, etc.)
  • Cash on Delivery (COD) or card payment upon delivery

Important:

  • You will only be charged for confirmed and delivered items
  • Our team may contact you to confirm order details before dispatch

🚚 3. Delivery

We provide delivery across the UAE.

Estimated Delivery Time:

  • Dubai: 1–2 business days
  • Other Emirates: 2–4 business days

Important:

  • Delivery timings: 10 AM – 10 PM (Sunday to Friday)
  • Someone must be available at the delivery location to receive the order
  • Missed deliveries will be rescheduled

📦 4. Product Availability & Substitutions

Due to the organic and seasonal nature of our products:

  • Some items may occasionally be unavailable
  • We may contact you to offer suitable substitutions
  • If you decline substitutions, your invoice will be adjusted accordingly

🔄 5. Cancellations

  • Orders can be cancelled within 24 hours of placement
  • Cancellation requests must be approved
  • Approved cancellations will not incur charges

🔁 6. Returns & Refunds

We accept returns only under specific conditions:

Eligible Cases:

  • Damaged or defective items
  • Incorrect items delivered

Key Conditions:

  • Fresh items must be reported within 12 hours (Dubai) or at delivery (other Emirates)
  • Dry items must be reported within 24 hours
  • All requests are subject to inspection and approval

Refunds:

  • Processed within 3–5 business days after approval
  • May take 10–15 banking days to reflect
  • Issued via the original payment method

💱 7. Pricing & Currency

  • All prices are displayed in UAE Dirhams (AED)
  • Prices are subject to change without prior notice

🔐 8. Privacy

Your personal information is handled securely and in accordance with our Privacy Policy. We do not sell or misuse customer data.

⚠️ 9. Limitation of Liability

  • We strive to ensure product quality and timely delivery
  • However, we are not liable for delays caused by external factors beyond our control
  • Our liability is limited to the value of the purchased items

📞 10. Contact Information

For any questions or support:

📧 Email: info@azeezia.me
📞 Phone / WhatsApp: +971 581510320

🌿 Our Commitment

At Azeezia Organic World, we are committed to delivering fresh, organic, and responsibly sourced products with care, transparency, and trust.